Independent Reseller: We are not affiliated the Louvre Museum, the Eiffel Tower/SETE, or Bateaux Parisiens..Prices incl. service fee.

Refund & Cancellation Policy

Last updated: January 2026

1. General Cancellation Policy

Most of our tickets and experiences offer free cancellation up to 24 hours before the scheduled start time. However, some specific tickets (e.g., timed-entry museum tickets) may be non-refundable once booked due to venue policies.

2. How to Request a Refund

To request a refund or cancel your booking, please contact our support team at support@entrigotickets.com with your Order ID. We will process your request according to the specific policy of the product you purchased.

3. Refund Processing

Once approved, refunds are processed back to the original payment method used at checkout. It may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.

4. Venue Closures

If a venue is closed on the day of your visit due to unforeseen circumstances (e.g., strikes, extreme weather, or emergency maintenance), you will be entitled to a full refund or a reschedule, depending on availability and your preference.